WEBVTT

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My name is Oliver Lennon.

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I'm co-founder and CEO of Sundial.

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At Sundial, we operate in the

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customer service space.

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We really streamline the ability for

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organizations to communicate with their

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customers.

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So UI and UX are very

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important so that the user can

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intuitively know how the solution works

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and instinctively be able to tune

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the solution to get the best

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result.

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Video First offers us many benefits

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that we use every day.

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Some of those are just simply

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nailing down UI.

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especially through the use of its

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user review functionality, which allows us

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to bounce ideas around, communicate and

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nail down how we want the

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interface to look and to feel.

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We can experiment rapidly and come

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to a conclusion faster.

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It also allows us to utilize

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the functional testing aspect of the

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solution.

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For example, we have video evidence

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in a well-organized fashion that can

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show us how it was working

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previously and that it was in

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fact working previously.

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So it gives us a lot

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more confidence going forward that our

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solution is working as expected.