WEBVTT

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Hi there, this is Brian from

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Avalon, and today I'm excited to

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demonstrate the workers' compensation

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workflow.

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So to start, we will be

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in the intake tab where I

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can see a list of files

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submitted for this claim, such as

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the employer statement, the physician visit

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notes, and the first report of

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injury.

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Here, I can use Avalon to

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intelligently extract the key information into

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a neatly structured format, which can

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then be seamlessly integrated with my

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claims management system.

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Next, we'll assume that some time

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has elapsed and as the employee

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has healed, there have been some

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additional documents added to the claim

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files.

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In this case, I can use

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the Avalon assistant to ask questions

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about the files.

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So here I've asked the employee

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has requested reimbursement for a doctor's

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trip on April, twenty fifth, twenty

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twenty five.

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Can you confirm the date is

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correct?

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And it looks like the documents

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provided do not mention a visit

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on that day.

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So I have to follow up

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on that thread with the employee.

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I could also ask a question

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such as the April fifteenth pharmacy

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receipt totals forty five dollars.

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Does our payment register reflect the

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same amount?

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And it looks like in this

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case, yes, the pharmacy receipt dated

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April fifteenth does show an amount

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of forty five.

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So this matches the amount mentioned.

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Finally, I am going to hand

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it over to Cornelius who is

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going to demonstrate our billing inquiry

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receptionist that handles repetitive billing

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questions

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from medical service providers.

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I'm Alice.

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I'm here to help you today.

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Are you the injured employee or

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are you calling as a medical

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or billing service provider?

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I am a billing service provider.

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Thank you.

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To assist you, I'll need the

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claim number, the invoice number, and

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the date of service for the

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invoice you're calling about.

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Will you please provide those details?

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Yeah, let me look those up

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real quick.

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Of course, since you're time.

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All right, I got them.

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It's WC-六-five-four is the claim number,

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and then the invoice number is

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INV-B-five-five-five, and the date of service

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was February eighteenth, twenty-twenty-five.

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Thank you for providing those details

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to confirm.

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You're calling about claim number

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WC-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-C-

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No, that's it.

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Thank you very much.

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All right, that concludes our demo

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of the workers' compensation workflow.